fafalong · fafalong website and services
Account & data deletion
Contact our privacy mailbox for account and personal data requests. Closing a personal account, leaving a business and ending a merchant service relationship have different data scopes.
Updated September 22, 2026
Submitting a request
Email contact@fafalong.com with your account contact information, the relevant business, the scope of your request and a reply address. Do not send passwords. We verify identity or business authorization when necessary and communicate the outcome.
Business accounts and records
Removing a member or closing a personal account does not delete the entire business’s orders, inventory or financial records. An authorized representative must request termination of the merchant relationship. Request any export before deletion.
Retention and deletion
Contact information is normally retained until 30 days after the related communication or business relationship ends, unless a legal obligation or dispute requires a longer period. On termination of a merchant relationship, all data collected for that merchant is deleted within 30 days. On request, an export is provided before deletion. Where a record must be kept to satisfy a legal obligation, it is kept for the minimum period required and the merchant is told.
Your ARCO rights
You may request access to your personal data, correction of inaccurate information, deletion, or objection to specific processing. Email contact@fafalong.com and include your name, the right you wish to exercise, a description of your request, and information that helps us locate the relevant data. We will acknowledge the request and verify your identity when necessary. Under applicable Mexican requirements, we will respond within 20 days after receiving a complete request. If any information cannot be deleted, we will explain the relevant obligation and retention period. To withdraw consent or limit the use of personal data, email contact@fafalong.com. If you are not satisfied with the response, you may bring the matter before the Secretaría Anticorrupción y Buen Gobierno, the authority responsible for supervising personal data held by private parties under the Federal Law on the Protection of Personal Data Held by Private Parties in force since 21 March 2025.